RETURN, EXCHANGE & REFUND POLICY

1) Michhi’s 3 days size exchange or return policy gives you an option to size/product exchange or return items purchased on Michhi within 3 days of receipt of the item. 

2) In case of return you can either opt for store credit or source refund/bank transfer. 

3) Refund is applicable for prepaid orders only, for COD orders store credit will be given.

We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. 

Once we pick up and receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will proceed for exchange or refund. If the picked up product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, you can do it.

The following EXCEPTIONS and RULES apply to this Policy:
• All items to be exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. dress must be packed in the original dress box)
• We only accept exchange/return products purchased directly from Michhi’s desktop/mobile sites, app. Any return request for products purchased from our indirect online or marketplaces and offline distributors will be declined by us.
• Please note that we do not refund any Shipping or COD charges incurred by you
• Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
• If you self-ship your exchange , kindly pack the items securely to prevent any loss or damage during transit.
• Please check the items, type of exchange and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Exchange request by you
• In case the items handed over to the courier person doesn’t match the details of the items mentioned in the Exchange request, we will conduct an internal investigation and get back to you accordingly
• Exchange on the same order should be done in the same go to avoid complication.
• For second time exchange 150 shipping charges will be applicable on prepaid & cod orders.
• Reverse shipping charges would applicable for source refund ( amount paid - INR 135/- reverse shipping charges ) 

 How do I place an exchange / return request on Michhi?