1) Michhi’s 3 days size exchange or return policy gives you an option to size/product exchange or return items purchased on Michhi within 3 days of receipt of the item.
2) In case of return you can either opt for store credit or source refund/bank transfer.
3) Refund is applicable for prepaid orders only, for COD orders store credit will be given.
We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
Once we pick up and receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will proceed for exchange or refund. If the picked up product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, you can do it.
- The following EXCEPTIONS and RULES apply to this Policy:
- All items to be exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. dress must be packed in the original dress box)
- We only accept exchange/return products purchased directly from Michhi’s desktop/mobile sites, app. Any return request for products purchased from our indirect online or marketplaces and offline distributors will be declined by us.
- Please note that we do not refund any Shipping or COD charges incurred by you
- Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
- If you self-ship your exchange , kindly pack the items securely to prevent any loss or damage during transit.
- Please check the items, type of exchange and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Exchange request by you
- In case the items handed over to the courier person doesn’t match the details of the items mentioned in the Exchange request, we will conduct an internal investigation and get back to you accordingly
- Exchange on the same order should be done in the same go to avoid complication.
- For second time exchange 150 shipping charges will be applicable on prepaid & cod orders.
- Reverse shipping charges would applicable for source refund ( amount paid - INR 135/- reverse shipping charges )
How do I place an exchange / return request on Michhi?
- If you want to exchange / return products purchased from Michhi, please follow the below mentioned
- You can create exchange / return for products purchased from Michhi within 3 days of its delivery time ( 60 hours).
- Just follow the link https://michhi.com/apps/return_prime. Put your Order number example #1005 and your email id or phone number. once you do that, we will get the request. within 1 or 2 working days you will get update about your request.
- Once the request is accepted our courier partner will pick up the product. Place the product in a packet and seal it. Please ensure product is unused, unwashed with all the tags intact.
- Hand over the original product to our delivery staff once he/she arrives for the return pick-up
- Once the product is received at our warehouse and passes the necessary quality checks, we will ship the requested for exchange to you. Please note that if the exchange size is not available at our warehouse, we will contact you to convert your exchange into store credit.
- In case you face any size issue with the exchanged product as well, please note that we will not provide a further exchange. You may self-ship the exchange back to us, and we will process store credit for the same (excluding Shipping and/or COD charges) & extra shipping charges may apply.
- The exchange process at Michhi takes 15 - 18 business days from the date of placing the exchange request.
I live outside India. What is the return/exchange/refund policy & procedure?
International Orders : WE DO NOT PROVIDE RETURNS OR EXCHANGES ON INTERNATIONAL ORDERS. In case of any exceptions for international orders, the customer will have to send the product back to us and bear the shipping cost of to and fro and custom charges if any. The company will not be liable to pay for any shipping cost/custom charges upon delivery for international returns.
As an alternative, to avoid shipping costs, you can request for returning the product in the future in case you may have someone travelling from your country to India. If you would be doing so, you would need to inform the team in advance.
Refunds - As a store policy we do not offer refunds on products which are delivered in perfect condition.
In the unlikely event that your merchandise arrives damaged, you can mention about the damaged product on this link - www.michhi.com The issue will be recorded and further steps will be communicated to you. We can provide a replacement at no extra cost or email a store credit of the same value to you or can initiate a full refund for the products received in damaged condition.
- Once you return a product to us, we will add the value of your order (Minus any Shipping and/or COD charges) back in your account as Michhi Store Credits/ Wallet balance. You can use your store credits for further shopping with us.
Currently, we pick up products only from a list of PIN Codes. If your area pin code is serviceable, you will be able to select the pickup option when you create a exchange Request on App/Website/M-site. Please note the following salient points -
- We will pick up the exchange within 3 - 4 business days from the request placement date
- Please keep the return shipment ready
This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.
For any defective, damaged, incomplete, wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to email@example.com and we will investigate the case and reply within 48 hours with the best available resolution.
** Any such complaint raised after 48 hours of receiving the order may not be considered.
Generally, our courier partner delivers the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to mail us on firstname.lastname@example.org within 48 hours of the delivery intimation from our end. We shall arrange a proof of delivery for you within 72 hours of your complaint from the aligned courier partner.
** Any complaint raised after 48 hours of receiving the delivery intimation may not be considered